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Frequently Asked Questions
1. What types of optical filters do you offer?
We provide a wide range of optical filters including bandpass, narrowbandpass, edge, longpass, shortpass, beamsplitters, dichroic mirrors, neutral density filters, notch filters, multiband filters, and polarizers.
2. What substrates are available for your optical components?
We offer various substrates including ultraviolet fused silica, K9 (BK7), sapphire, float glass, and borosilicate glass to meet different application requirements.
3. Can you customize optical filters according to specific requirements?
Yes, we specialize in custom optical solutions. Our team can design and manufacture filters based on your specific spectral requirements, size, and substrate preferences.
4. What coating technologies do you use?
We utilize advanced coating technologies including ion assisted deposition (IAD), atomic layer deposition (APS), ion beam sputtering (IBS), electron beam evaporation (EB), and resistance evaporation.
5. How do you ensure the quality of your optical components?
Our quality control process includes rigorous spectral testing with spectrophotometers, visual inspection for surface defects, and adherence to strict manufacturing tolerances to ensure each component meets customer specifications.
6. What applications are your optical filters suitable for?
Our filters are used in various applications including life sciences (flow cytometry, fluorescence PCR, Raman spectroscopy), industrial (laser processing, machine vision, aerospace), and research.
7. How long does it take to manufacture custom optical components?
Lead times vary depending on complexity and quantity, but typically range from 2 to 6 weeks. We offer expedited services for urgent requirements.
8. Do you provide technical support for filter selection and application?
Yes, our team of optical engineers is available to provide technical guidance, helping you select the right filters for your specific application and optimizing performance.
9. What is your return policy for optical components?
We accept returns of standard products within 30 days of delivery. Custom products may be eligible for return only if they do not meet the specified requirements or have manufacturing defects.
10. How can I request a quote for custom optical filters?
You can request a quote by contacting our sales team with your specifications, including spectral requirements, substrate type, size, quantity, and any special processing needs. We'll provide a detailed quote within 2-3 business days.
11. About Design:
The computer design and simulation of the filters allow us to respond quickly and accurately to all customer inquiries. This kind of service is free of charge for customers, and it is convenient for customers to determine product specifications, etc.
12. How can I request a quote for custom optical filters?
Some of the products listed on the website are in stock, and there are more products that are not listed due to space limitations, and the specific situation needs to be communicated with the sales staff to determine.
13. About inventory:
Some of the products listed on the website are in stock, and there are more products that are not listed due to space limitations, and the specific situation needs to be communicated with the sales staff to determine.
14. Payment Instructions:
For in-stock products that can be shipped on the same day, we ship them after receiving the full amount. For customized products required by customers, part of the payment needs to be paid in advance to reduce cooperation risks and ensure the normal performance of the contract, and the specific prepayment amount is executed according to the contract.